Getting signed in
Use the email address associated with your Eyala account. If you’ve forgotten your password, request a reset to get started.
Reset your passwordEYALA SUPPORT
A little help.
A clearer path.
From your first record to the details you return to every day. Find an answer, get back into your account, or reach out to our team.
Contact supportA GOOD PLACE TO START
Back to what matters.
Finding your records
Check that you’re in the right account and workspace. Search for a familiar name or detail, and review any active filters.
Sign in to EyalaSomething isn’t right
Tell us what you expected, what happened instead, and any error message you saw. Include your device model and app version if available.
Tell us what happenedCOMMON QUESTIONS
A few useful answers.
Still need a hand? The Eyala team can help you find the next step.
I haven’t received my password reset email.
Check your spam or junk folder and confirm you entered the email address used for your account. If the message still hasn’t arrived, contact support. Never send us your password or a verification code.
My records or files aren’t showing up.
Check your connection, confirm you’re using the intended account and workspace, and clear any search filters. If the issue continues, describe the missing item and when you last saw it without including private record contents.
How can I export my information?
In the Eyala web workspace, open Settings and use the data export option to download your records and original files. Contact us if you need help accessing an export.
Where do I ask about my account or data?
Use the support form for questions about access, account closure, or your personal information. Describe your request and provide an email where we can reach you. We may need to verify account ownership before making changes.
Can I suggest a feature or report an accessibility issue?
Absolutely. Tell us what you’re trying to do and what would make it easier. For accessibility feedback, include the screen or task involved and any assistive technology you use, if you’re comfortable sharing it.
A HUMAN NEXT STEP
Tell us how we can help.
Include your device, operating system, app version, and the steps that led to the issue. Please leave out passwords, verification codes, payment details, and sensitive records.
LET’S MAKE A CONNECTION
Send us a message
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